How to book
1. Make your booking
The booking process will depend on whether you want to join one of our “Ready-made” Natural Experiences offered on our website or you prefer a Tailored Natural Experience especially designed for you and your group:
1.1. Ready-made Natural Experiences
Once you find your Experience and verify that you understand and agree to our booking conditions, please choose one of the following ways to make your booking:
- Select the ‘Continue and book now’ option button on the Experience you would like to book, and then complete your details online.
- Email us or use our contact form to let us know your details.
On the phone: Give us a call on +44 784 336 68 46 if you call from the UK or +34 669 962 970 when calling from the EU
1.2. Tailored Natural Experiences
Let us know about your ideal trip by using our Custom Experience Request Form. After gathering all the necessary insight to cater a wholly customised itinerary, a unique reference number will be attached to it during the whole process.
2. Secure your reservation
In both cases, if you are happy with our proposition at this point, we will ask you to pay the correspondent deposit of 10% of the total amount of the booking to secure your reservation.
3. Full traveling information
Before we are all set up, a complete booking form will be sent to gather essential details about you and the people you travel with, so we can do our best to make everything run smoothly during your trip. (Such as dietary requirements, any medical conditions or your actual travel insurance cover).
4. Booking confirmation
Once we have gathered all the required details, we will send the final confirmation of your holiday and provide you with all the relevant information about your trip as appropriate, as well as the outstanding amount to be paid before the correspondent cut-off date.
5. Balance payment
From this moment on, we require full payment six weeks before departure. If you make your booking within six weeks before the starting date, the full amount will be required to proceed with the reservation.