Conditions of Booking

SPAIN NATURAL TRAVEL (from now on “SNT”, “the company”, “we”, or “us”) is a Registered, and Fully Bonded Travel Agency & Tour Operator under the licence C.A.A. 393 and Tax Number 73229492E, with a registered address at Calle Valle de Oza 10 Sabiñánigo (Huesca) – Spain. This document shows the general conditions offered to web users and customers. Take into account that some conditions may vary if so specified in the corresponding program.

1. Payment Policy

1.1 Deposits

In order to secure any reservation, a completed booking form followed by the payment of the deposit is required. You and any other people you might be travelling with accept these terms and conditions by paying this deposit. Please bear in mind that prices and availability are not guaranteed until a deposit is settled up.

Once confirmed, the deposit will secure your booking and will be only refunded in the event of cancellation by the company because of an insufficient number of clients booked by the due date or any other unforeseen events. We reserve the right to refuse to accept a booking at our own discretion.

1.2 Balance

The outstanding balance must be paid not later than six weeks before the starting date of the booked holiday. Your invoice will show when the balance is due in any case. Unless full reception of balance is confirmed by the date specified on your invoice, we reserve the right to cancel your booking without a refund at our own discretion. Any booking made with less than 6 weeks for departure will require full payment of the balance.

1.3 Payment Method

10% deposit payment can be made by credit card. To avoid extra fees, we strongly recommend fulfilling any outstanding payments through wire transfer (i.e transferwise) to the correspondent account that will be sent once the deposit has been paid out. Although, payment through our secure payment getaway can be arranged by applying up to a 5% surcharge to cover the correspondent fees.

1.4 Currency & Prices

All prices and payments are in Euros and are accurate at the date published in our brochures and on our website.

We reserve the right to alter any of the prices of our Experiences at any time before entering into a contract with you. If that should be the case, we will notify you before we enter into such a contract.

All prices include IVA (VAT)

All prices include all the items listed in the itinerary section: “What's Included”.  Please note that Tourist taxes or similar that are charged locally may be implemented or changed without prior warning. We do not accept responsibility for these costs, which must be paid by you and are not included within your holiday price.

2. Cancellation Policy

2.1 Cancellation by the customer

You may cancel your reservation at any moment. All cancellations must be notified to us by email and will be considered effective upon reception.

Unless otherwise stated, all cancellations made by the customer are subject to the following cancellation charges:

42 days or more to departure: Loss of deposit

41 to 28 days before departure: 30% of the total invoiced cost

27 to 14 days before departure: 50% of the total invoiced cost

13 days or less before departure: 90% of the total invoiced cost

No-Shows: 100% of the total invoiced cost

2.2 Cancellation by the company

Please note that the operation of every tour is subject to the minimum numbers stated in each specific itinerary being achieved at least 42 days prior to departure.

In the event of the package trip being cancelled before departure for any reason not attributable to the customer, either a full refund of all amounts paid or an alternative holiday of comparable standard will be offered from us (we will refund any price difference if the alternative is of a lower value). We do not accept any responsibility for flights or other travel costs.

3. Booking changes & suppliers

3.1. Special requests

Special requests such as dietary requirements must be advised to us at the time of booking. We will notify the relevant suppliers of your needs but cannot guarantee that such requests will be met. Furthermore, we have no liability if such demands are not met.

3.2 Changes in itinerary

Please note that our itineraries do not constitute contracts, and we reserve the right to change them at any time for an emergency, logistical or other reasons aimed at ensuring the health and safety of people. Every alteration in the itinerary will always be made in keeping the nature of each program. The final decision for any modification rests with our office or our experienced hosts and leaders, who are often best placed to assess the situation 'on the ground'. We will not be held liable for any loss whatsoever caused as a result of any delay or alteration; however, pro-rata refunds will be given for services not utilised wherever possible. 

4. Please have in mind

4.1 Recommendations

Clients must acknowledge our recommendations as well as any instructions given by the hosts and activity leaders in regards to logistics, safety and conservation. Failure to comply with this requirement could lead to dismissal from the group and loss of any refund claiming rights, as could any behaviour that, in the opinion of the hosts or leaders, may be severely detrimental to the safety, welfare and enjoyment of other members of the group.

4.2 Pets
We regret that any pets are not allowed in our trips unless otherwise stated.
4.3 Smoke and drinks

We inform that clients are not allowed to smoke or vape in any vehicle in use when in close company with other group members or anywhere where there may be a fire risk. Please remind that no outside alcoholic drinks are allowed on premises unless otherwise stated.

4.4 Marketing materials

We reserve the right to take photographs during the operation of our tours, and to use the resulting images for promotional purposes.

By booking with us, tour members agree to allow their image to be used in this way; clients who prefer that their image should not be used must inform us prior to the tour.

4.5 Damage liability

Please remember that clients will be responsible for any damage infringed to the equipment supplied, premises, vehicles, or contents (such as furniture) due to their acts or omissions, and therefore, liable for compensation.

5. Our liability

5.1. Travel Package defifinition

The combination of travel services offered to you is a package within the meaning of the definition contained in the Spanish Law provision of the General Law for the Protection of Consumers and Users, Article 150 and thereafter. 

5.2. Responsibility

We will accept responsibility should any of the services we are contractually obliged to provide proves deficient or not of reasonable standard. We will also accept responsibility for loss or damage due to the proven negligent acts or omissions of our employees or our sub- contractors, agents or suppliers or their servants and/or agents.

5.3. Liability

We will accept liability in respect of death, bodily injury or illness resulting from our proven negligence of our employees or our sub-contractors or suppliers or their servants and/or agents, provided they were acting within the scope of their employment at the time.

5.4 Claims

Claims in respect of the matters referred to in paragraphs 5.1 & 5.2 shall (in respect of both liability and quantum) fall within the exclusive jurisdiction of the courts of Spain.

5.5 Proven Negligence

Where we have complied with our responsibilities set out in paragraphs 5.2 & 5.3, we will accept no liability unless resulting from proven negligence in respect of death or physical injury, loss or damage to goods; loss, damage, or delay or misdirection of your luggage or effects.

5.6 Exceptional circumstances

We will accept no liability in respect of losses or additional expenses incurred as a result of transport delays, sickness, weather, war or other political crises, strikes or other events which amount to force majeure. All such losses or additional expenses will be borne by the client.

5.7 Standards of accommodation

Standards of accommodation, transport, safety, hygiene, medical facilities and other infrastructure shall always comply with the legal requirements but may, at times, be lower than those you normally expect. Your booking is accepted on the understanding that you realise that the whole philosophy of this type of travel is one that allows alternatives and a substantial degree of on-trip flexibility.

6. Disabilities and medical conditions

6.1 Fit for travel confirmation

By confirming your trip and paying for the deposit, you accept that every person you are travelling with is in a suitable physical and psychological condition so to allow all the participants to enjoy the trip as designed. If that were not the case, you would have to inform us in advance to take the necessary measures and adapt the itinerary accordingly when possible, or otherwise offer you the option to cancel or postpone it.

7. Insurance and travel advice

7.1 Travel insurance policy

Adequate and valid travel insurance is compulsory for all our travellers, and it is a condition of accepting your booking that you agree you will have obtained adequate and valid travel insurance. To protect yourself, please ensure that you take out comprehensive travel insurance to cover this as early as possible.

7.2 European Health Insurance Card

For guests from within the EU – The E111 form has been replaced by the European Health Insurance Card (EHIC).  We advise all customers to obtain an EHIC before travelling (this is not a substitute for travel insurance).

7.3 Official travel advice

In order to assess and protect against any risks in your chosen destination, it is strongly recommended that you consult the Spain Travel Health website prior to booking and regularly before you travel.

8. Complaints and assistance

8.1 If you have a complaint

If you have a complaint about any of the services included in your holiday and/or need assistance at any moment, you must inform your Tour Leader or us immediately, and we will use all reasonable efforts to remedy it.

8.2 Should you still remain dissatisfied

Should you still remain dissatisfied, please send us full details within 28 days of your return home, giving your booking reference and all other relevant information. Please keep your letter concise and to the point. If you fail to follow this simple complaints procedure, your right to claim the compensation you may otherwise have been entitled to may be affected or even lost as a result.

9. Legal disputes

9.1 Legal dispute resolutions

To resolve legal disputes or uncertainties relating to the reservations and events booked, Spanish law will be applicable, and any possible dispute shall be resolved in a Spanish court.